Refund policy
Last updated: September 20, 2026
We want you to know before you pay what is refunded and what is not. This policy applies to purchases and services from NB. Brand & Marketing, operated by Beltrán Holdings LLC.
Summary
| Purchase | Refund |
|---|---|
| Strategy services | Full if you cancel before work starts. Partial or none once work has begun. |
| Digital products (Payhip) | No, once downloaded, except the cases below. |
| Workshops and sessions | Rescheduling with advance notice. No refund for no-shows. |
| Free tools | Not applicable. |
Strategy services
- Before work starts: if you cancel before we begin, we return the full initial payment.
- Once work has started: the deposit covers the kickoff (research and calendar reservation) and is not refundable.
- Services in stages: we refund stages that have not started. Delivered stages are not refunded.
- If we do not deliver what was agreed: if something in the proposal is not delivered and we do not fix it after reasonable notice, we refund the portion for what was not delivered.
- What is not refunded: business results (we do not guarantee them, see terms) or a change of mind about an approved deliverable.
Digital products
Digital products are delivered immediately and are not refundable once downloaded or access is activated. We make exceptions if:
- The file is corrupted or will not open, and we do not fix it within 7 days.
- You bought the same product twice by mistake.
- The product is substantially different from its description.
You must request it within 7 days of purchase.
Workshops and sessions
You can reschedule by giving at least 48 hours notice. If you do not attend and do not tell us, there is no refund. If we cancel, we will reschedule or return the full payment, as you prefer.
How to request a refund
Write to nb@nongelysbell.com with the subject "Refund" and include your name, the purchase email and the reason. We reply within 5 business days. If approved, the money returns through the same payment method in about 5 to 10 business days, depending on your bank or the platform. Purchases made on Payhip also follow its rules.
If you have a problem, write to us before starting a dispute with your bank or card. We almost always solve it faster.
Your legal rights
This policy does not limit the non-waivable rights that the law of your country gives you as a consumer.